CraftCue support

Last updated: October 5, 2026

Email support@krazystack.com for setup, synchronization, privacy, or production-checklist help.

For self-service help, read the FAQ or follow the setup guide.

Include with your request

• Your .myshopify.com shop domain.
• The affected Shopify order number, if applicable.
• What you expected and what happened.
• A screenshot with buyer personal information removed.

Before contacting support

1. Open CraftCue and check the synchronization warning.
2. Select Retry sync if one is shown.
3. Confirm the production setup is published to the product.
4. Confirm the CraftCue theme extension is enabled.

We aim to respond to support requests within two business days.